How can we help?
Start with the three things people ask about most. Everything below is documented in the open, and so is the answer if it is not here yet.
Install Synapse
Store links, package managers and system requirements for Android, iOS, Windows, Linux and the CLI.
Go to downloadsAccounts and syncing
Encryption defaults, offline drafts, handoff between devices and how updates reach you — covered in the download FAQ.
Read the FAQSelf-hosting a node
Bring your own server: the three-command setup, Postgres and media storage, version pinning and federating with the wider network.
Open-source guideTwo ways to reach the maintainers
No ticket queue, no chatbot. Whichever you pick, the answer ends up somewhere other people can find.
Support email
Account, privacy or self-hosting problems that need a private answer.
support@synapse.appRepository issues
Bugs and feature requests, in public, with a version number and a trace.
Open an issueAnswered before you ask
The full list lives on the download page.
Still want to poke around first?
Read the source, run a node on a spare machine, or install a client and join the hosted network — all three work without talking to us.